Privacy policy

Last updated: September 2025

Welcome to H2ovend (“we”, “us”, “our”). Your privacy matters, and this policy explains how we collect, use, share, and protect your personal data when you use our website www.h2ovend.co.uk.

1. Who We Are

The data controller responsible for your personal data is:

H2ovend
The Depot Magdalen Road, Tilney St Lawrence, Kings Lynn, Norfolk, PE34 4RG
Email: info@h2ovend.co.uk
Phone: 01945 881263

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Name, email address, and phone number

  • Billing and shipping address

  • Payment details (processed securely by our payment provider – we do not store full card details)

  • IP address, browser type, device details

  • Website usage data (e.g. pages visited, time spent, referral source)

  • Cookies and analytics data

  • Any other information you provide through contact forms or customer service enquiries

3. How We Collect Data

  • Directly from you – when you place an order, fill in a form, or contact us

  • Automatically – via cookies, analytics, and server logs

  • From third parties – e.g. payment processors or delivery providers

4. How We Use Your Data

We use your personal data for the following purposes:

  • Processing and fulfilling your orders

  • Providing customer service and responding to enquiries

  • Sending service-related communications (e.g. order confirmations, delivery updates)

  • Sending marketing communications if you have opted in (you can unsubscribe anytime)

  • Analysing website performance and improving user experience

  • Complying with legal obligations

5. Lawful Basis for Processing

We process your data under the following legal bases:

  • Contract – to fulfil your purchases and provide services

  • Consent – for email marketing and non-essential cookies

  • Legitimate Interests – for analytics, improving services, and fraud prevention

  • Legal Obligation – where required by law (e.g. tax records)

6. Sharing Your Data

We may share your data with trusted third parties, including:

  • Payment processors (e.g. Stripe/PayPal)

  • Delivery and courier companies

  • IT service providers and website hosting partners

  • Analytics providers (e.g. Google Analytics)

  • Regulators or law enforcement if required by law

We will never sell your personal data.

7. International Transfers

Some of our service providers may be located outside the UK/EEA. In these cases, we ensure your data is protected using safeguards such as Standard Contractual Clauses or providers certified under UK/EU adequacy rules.

8. Data Retention

We keep your personal data only as long as necessary:

  • Order information: 6 years (for tax and legal purposes)

  • Customer account data: until you close your account

  • Marketing data: until you unsubscribe or withdraw consent

  • Analytics data: typically no longer than 26 months

9. Your Rights

You have rights under UK GDPR, including:

  • To access the personal data we hold about you

  • To correct inaccuracies

  • To request deletion of your data (“right to be forgotten”)

  • To restrict or object to processing

  • To withdraw consent (where consent is the legal basis)

  • To request a copy of your data (data portability)

To exercise these rights, email info@h2ovend.co.uk.

If you are unhappy with our handling of your data, you also have the right to complain to the Information Commissioner’s Office (ICO) in the UK.

10. Cookies

Cookie Policy

Last updated: September 2025

This Cookie Policy explains how H2ovend (“we”, “us”, “our”) uses cookies and similar technologies on our website www.h2ovend.co.uk.

By continuing to browse our site, you agree to the use of cookies as described in this policy (unless you adjust your settings).

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the site to recognise your device, remember your preferences, and improve your browsing experience.

There are different types of cookies:

  • Strictly necessary cookies – essential for the website to function.

  • Performance/analytics cookies – help us understand how visitors use the site.

  • Functionality cookies – remember your preferences.

  • Targeting/advertising cookies – used to deliver relevant ads (we’ll only use these if you consent).

2. How We Use Cookies

We use cookies for the following purposes:

  • Essential website operation – to keep the site secure and functional.

  • Analytics – e.g. Google Analytics, to measure site traffic and usage.

  • Preferences – to remember your cookie choices and settings.

  • Marketing (if applicable) – to deliver relevant ads and measure campaign performance.

3. Third-Party Cookies

Some cookies are set by third-party services we use, such as:

  • Google Analytics – helps us understand visitor behaviour.

  • Payment providers (e.g. Stripe, PayPal) – may use cookies for fraud prevention and transaction security.

  • Advertising networks (if used) – only with your consent.

We do not control third-party cookies, but you can manage them through your browser settings.

4. Cookie Consent

When you first visit our site, you will see a cookie banner/pop-up asking for your consent to use non-essential cookies.

  • Essential cookies are always active, as the site cannot function without them.

  • Non-essential cookies (analytics, marketing) will only be placed if you choose “Accept”.

You can change your cookie preferences at any time by [insert instructions/link to cookie settings].

5. Managing Cookies

Most browsers let you:

  • See what cookies are stored

  • Block all cookies

  • Delete cookies when you close your browser

For more info, see your browser’s help section:

  • Google Chrome

  • Mozilla Firefox

  • Safari

  • Microsoft Edge

6. Changes to This Policy

We may update this Cookie Policy from time to time. The updated version will always be posted on this page with the latest “Last updated” date.

11. Security

We use appropriate technical and organisational measures to keep your personal data secure, including SSL encryption, secure servers, and limited access to sensitive information.

12. Children

Our website is not intended for children under 16. We do not knowingly collect data from children. If you believe we have, please contact us to remove it.

13. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted here with the “Last updated” date.

14. Contact Us

If you have any questions about this policy or your personal data, please contact us at:

Email: info@h2ovend.co.uk
Address: The Depot Magdalen Road, Tilney St Lawrence, Kings Lynn, Norfolk, PE34 4RG