Terms of service

Last updated: September 2025

Welcome to H2ovend. These Terms of Service (“Terms”) govern your use of our website www.h2ovend.co.uk and any purchases you make from us. By accessing our site or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. Who We Are

H2ovend (“we”, “our”, “us”) is a UK-based business providing [insert description: e.g. vending solutions/products/services].

Our contact details are:
H2O Vend Limited
The Depot, Magdalen Road, Tilney St Lawrence, Kings Lynn, Norfolk, PE34 4RG
Email: info@h2ovend.co.uk
Phone: 01945 881263

2. Eligibility

  • You must be at least 18 years old to place an order with us.

  • By using our site, you confirm you have the legal right to enter into these Terms.

3. Products and Services

  • We aim to ensure that product descriptions, images, and prices are accurate, but small variations may occur.

  • Availability is subject to change without notice. If a product you order is unavailable, we will contact you to offer an alternative or refund.

4. Pricing and Payment

  • All prices are shown in GBP and include VAT (where applicable).

  • Payment must be made in full at the time of order, using one of the payment methods offered at checkout.

  • We use secure third-party payment providers (e.g. Stripe, PayPal) – we do not store your full card details.

5. Delivery

  • We deliver within the UK (and may offer international shipping on request).

  • Delivery times are estimates only; we are not liable for delays outside our control (e.g. courier delays).

  • Risk in the goods passes to you once delivered.

6. Returns, Refunds and Cancellations

  • If you are a UK consumer, you have the right to cancel your online order within 14 days of receiving your goods, without giving a reason.

  • To cancel, email us at info@h2ovend.co.uk within 14 days. You must return goods in their original condition at your own cost.

  • Refunds will be issued within 14 days of receiving the returned goods.

  • Some items may be exempt from cancellation (e.g. perishable goods, customised items). We will make this clear before you order.

  • If an item is faulty or damaged, please contact us immediately for a replacement or refund.

7. Website Use

By using our website, you agree that you will not:

  • Use the site for unlawful or fraudulent purposes

  • Attempt to gain unauthorised access to the site or servers

  • Copy or misuse our content, trademarks, or designs without permission

We may suspend or restrict access if you breach these Terms.

8. Intellectual Property

All content on this site, including logos, text, graphics, images, and software, is owned by or licensed to H2O Vend Limited. You may not reproduce, distribute, or exploit it without our written consent.

9. Limitation of Liability

  • We provide our website and services “as is” and make no guarantees that they will be error-free or uninterrupted.

  • To the fullest extent permitted by law, we exclude all liability for indirect or consequential losses.

  • Nothing in these Terms limits liability for death, personal injury caused by negligence, or any rights you have as a consumer under UK law.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on this page with the updated date.

12. Contact Us

For any questions about these Terms, please contact us at:

Email: info@h2ovend.co.uk
Address: The Depot, Magdalen Road, Tilney St Lawrence, Kings Lynn, Norfolk, PE34 4RG