What really happens when the coffee machine stops working? Spend a day alongside an H2O Vend engineer and discover the unseen world behind workplace refreshments, where experience, instinct and hundreds of small decisions keep thousands of cups flowing every day.

What really happens before you tap your card and collect a chocolate bar from a vending machine?

Most people never give it a second thought. Yet behind that ten-second purchase is a carefully orchestrated journey involving forecasting, warehousing, stock rotation, service planning and hundreds of small decisions made long before the chocolate bar reaches the machine. Step inside H2O Vend's warehouse and discover why what appears to be a building full of shelves is, in Trevor Marshall's words, "just a vehicle"—moving products effortlessly from supplier to customer so workplace refreshments simply happen.